FAQ

At VSYN, we're dedicated not only to enhancing your fitness journey but also to ensuring an exceptional shopping experience. To honour this commitment, we've outlined solutions for any potential issues you might encounter. Shop confidently with VSYN, knowing we've got your back!

general questions

can i track my order?

Absolutely! Once you place your order, we'll send you a tracking number that lets you follow your package's every move. You can also use our "Track Your Order" feature on our website.

what is your refund or exchange policy?

Please vist our Return & Refund Policy page on the bottom of the webiste, for a more detailed explanation.

do you ship internationally?

international shipping is currently unavailable, but we are working on it.

post purchase

i put in the wrong address?

No worries! Contact us and if your order is still in our hands, we can make a quick adjustment. If it’s already in transit, we’ll do our best to pull some strings and make things right!

i ordered the wrong size?

Oops, ordered the wrong size? No worries! Just let us know, and we’ll help you get the right one.

i received the wrong size?

received the wrong size? No worries! Just leave it as you received it and let us know. We're here to help.

i was sent the wrong item?

Received the wrong item? No problem! Just reach out to us. If you’ve already got it in hand, we’ll work our magic to sort things out and get you the right one.

the product is damaged?

Received a damaged item? Don’t worry, we’ve got this! Contact us and we’ll arrange a replacement so you can get back to enjoying your purchase.